- Ordering
- Payment
- Shipping
- Return
- How long does it take to process an order
If your order is placed before 3:00PM Monday-Friday, it will be processed on the same day otherwise it will be processed on the next business day.
- I can not login to DataSqaure.co.nz, what can I do?
If you are entering the correct email address and password, please try the following:
1. Enable Cookies
2. Enable JavaScript
3. Clear exisiting cookies and cache
If you still can not login, please contact us on 09 4770086
1. Enable Cookies
2. Enable JavaScript
3. Clear exisiting cookies and cache
If you still can not login, please contact us on 09 4770086
- Do I have to create an account before I can make a purchase?
No, you can purchase on our website as a guest. However, we strongly recommend you create an account to take the full advantage of our online store.
- Do you provide Tax Invoices for GST purposes?
Yes we do. These are sent with the item if billing address is not provided. Or these will be sent to your billing address after the item has been sent out.
- I see some product's availability is "On Order", what does that mean?
If a product's availability is "On Order", that means it is not an generally stocked item and we will order it for you after receving your order. General lead time for this kind of product is 2-4 weeks and we will email your the exact ETA upon receiving your order.
- What if I puchased item is out of stock?
Generally you won't be able to purchase an out of stock tiem but if you purchased an item which is out of stock you can wait until the stock comes or you can cancel your order without penalty, we will contact you if you have purchased a unstocked product, or please contact us if you would like to cancel your order.
- After I submit an order, how will I be advised of the order's progress?
We will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
- How do I use DataSquare.co.nz's shopping cart?
Search or browse to the item you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty:" field and then click "Add To Cart". If you need to shop for more items, click "Continue Shopping". After you've added all items you want to purchase to your shopping cart, click "Check Out" and following the onscreen instructions.
- Does DataSquare.co.nz accept phone, fax or email orders?
Yes, you can place your order by calling 09 4770086, faxing 09 4799163 or emailing contact@datasquare.co.nz.
- Can I add, change or remove items from my order after it has been submitted?
No. Once an order is submitted it can only be amended or edited by calling customer service at 09 477 0086. Once our warehouses have processed an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
- Can I reoder the products I have ordered before?
Yes, you need to login to your account first and click on "Reorder" from the order history page.
- I didn't see an order confirmation page. Was my order submitted successfully?
If you didn't see an order confirmation page even though you clicked the last order confirmation button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You may wish to contact our us at 09 477 0086 to make sure your order was received.
- How can I check my order status online
First, log in your account first. Look for the order you want to check the status on and click "View Order". You will be able to check your order status from there.
- How do I pay?
We accept payment from Credit Card, Direct Debit , Cheque or EFTPOS. Payment by any type of bank transfer will not be considered payment until the payment has been fully cleared.
- Which credit card do you accept?
We accept Visa, Master Card and American Express Card.
- How much do you charge for credit card payment?
We do not charge extra fee for credit card payment
- How safe when I'm ordering using credit card on your website?
Your ordering and personal information is protected during transmission by using the 128-bit Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit, you can click the "Thatwe secure site" logo at bottom of the page to verify. In addition, the customer data we collect is protected against unauthorized access.
- What is your bank account detail?
Our bank details are
03-0104-0336692-00
Westpac, Auckland
In the payee field, please use order number as the reference.
- Where do I send the cheque to?
Datasquare
PO Box 305489, Triton Plaza, Albany, Auckland.
PO Box 305489, Triton Plaza, Albany, Auckland.
- Can I come in and pick up the goods and pay by EFTPOS or Cash?
Yes, you can pay by EFTPOS when you come to pick up.
Our business hour is :
9:30AM - 6:00PM Monday to Friday
Our business hour is :
9:30AM - 6:00PM Monday to Friday
- Where shall I go to pick up my order.
You can pick up your order from our office address:
Unit 2, Building D, 14-22 Triton Drive, Albany, Auckland.
Unit 2, Building D, 14-22 Triton Drive, Albany, Auckland.
- Do you offer any finance options?
Yes, we can offer finance on orders if the total is over $1000. All financing is subject to normal lending criteria. Please call Flexirent on 0800 444 827 before you placing the order to get approval. And when ordering, please note in the special instruction field that you would like to pay by finance.
- How much is the feight?
We offer free shipping nation wide for orders over $60(including GST), for orders below $60, we charge a flat handling fee of $6.
- Does Datasquare.co.nz deliver to P.O. Boxes?
Sorry, we can not ship to P.O. Boxes.
- When will my order arrive?
All orders placed before 3:00PM on weekdays will be shipped on the same day, it will ususally arrive the next business day, otherwise it will arrive the following day.
- Can I go to your showroom directly to purchase the products?
Yes, you can. But please do call first to make sure the product you are after is available from our showroom address.
- What is your policy on return products
All returns MUST be in resalable condition with complete packaging/manuals/software. All returns must be accompanied by the original invoice within 7 days of purchase. A 15% restocking fee will be charged on all return goods.
- How do I acquire a Return Merchandise Authorization number (RMA#)?
Please call us on 09 477 0086 to request an RMA number.
- Is it mandatory to have an RMA number in order to return a product?
Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. Datasquare will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Datasquare must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
- What address should I send my return to?
The address to send an RMA to is:
Datasquare
c/o Digizone Ltd.
Unit 2, Builiding D
14-22 Triton Drive
Albany, Auckland
RMA# (write your RMA number here)
Datasquare
c/o Digizone Ltd.
Unit 2, Builiding D
14-22 Triton Drive
Albany, Auckland
RMA# (write your RMA number here)
